Coronavirus: Our Program and Service Updates

Senior Services is monitoring updates related to the spread of the Coronavirus daily. Most people who become infected experience mild illness and recover, but it can be more severe for some with compromised or already weakened immune systems. Our goal, as always, is to do the best we can to keep the people we serve, our volunteers, and staff safe and healthy.

Program and Service Updates

As we respond to the Coronavirus pandemic, Senior Services is committed to keeping you informed about the latest changes to our services, programs, and operations. Please check here for the latest updates and adjustments.

Operational Updates and Current Status of Programs
May 3, 2021

Senior Services’ Shorefair and Melrose (Williams Center) locations are open daily for staff, but remain closed to the public and visitors without a prior appointment.  We are excited to announce a few planned transitions and re-openings in several of our programs. Please read below for more information.

Volunteer Recruitment Update

We are currently recruiting volunteers to serve in our Meals-on-Wheels program. Click here for more information about how you can help be a part of getting meals to seniors in need throughout our community.

Program Status

  • Meals-on-Wheels – On Monday, May 3 Meals-on-Wheels returned to its normal operation of delivering a daily (Monday – Friday) hot meal to seniors on the program. Meals are being delivered by volunteers with safety protocols and contactless delivery methods in place for safety. Assessments and re-assessments for participants in this program are currently being conducted by phone.


  • Senior Lunch – sites remain closed. Site managers continue regular phone calls to participants and we are able to offer frozen and shelf-stable meals to participants. Assessments and re-assessments for this program are currently being conducted by phone. Important Update: We are working with each site and all active participants on setting a return schedule for each of our four Senior Lunch sites. All sites will resume in-person nutrition services (with safety protocols in place) by the end of May.


  • Williams Adult Day Center – The Williams Center re-opened, with limited capacity and safety protocols in place, on Monday, April 19.  Our team is in touch with all active participants about their schedule for returning.  The Williams Center remains closed to volunteers and visitors. Virtual support groups are available for caregivers. If you are interested in enrolling a loved one at the Williams Center please call 336-724-2155 for more information.


  • Home Care – The Home Care program continues to operate as normal. CNAs and nurses entering homes have implemented a variety of safety protocols to keep themselves and the families we serve safe.


  • Help Line –  Our Aging Resource Specialists remain available to help connect the community to resources and information as needed through telephone or email. Because our office is closed to the public, we are not able to accommodate unscheduled walk-ins for assistance at this time. Please call 336-724-2040 or email to be connected with a staff member.


  • Elder Care Choices – The Elder Care Choices benefit remains available to meet the needs of caregivers working at contracting companies. If your company is enrolled in the Elder Care Choices benefit with Senior Services please visit the Elder Care Choices website for information about how to contact a Counselor. If your company has an interest in learning more about how to access this benefit that can be found on the website as well.


  • Living-at-Home – Case managers in the Living-at-Home program continue to be available to participants in the program. Many visits and check-in’s are being conducted remotely and by telephone.


  • Aging with Purpose – In-person volunteer opportunities through the Aging with Purpose initiative will resume on Monday, May 3 with safety protocols in place.

Here are recommendations and reminders to help you avoid contracting and spreading COVID-19:

A Message from Our President & CEO

For All Senior Services Participants

For Participants Receiving In-Home Care

Despite the pandemic, we are still here.
Click below to see how you’ve helped us continue to serve.

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