Coronavirus: Agency Programs and Service Updates

Senior Services is monitoring updates related to the spread of the Coronavirus daily. Most people who become infected experience mild illness and recover, but it can be more severe for some with compromised or already weakened immune systems. Our goal, as always, is to do the best we can to keep the people we serve, our volunteers, and staff safe and healthy.

Here are our recommendations and reminders to help you avoid contracting and spreading COVID-19:

A Message from Our President & CEO

For All Senior Services Participants

For Participants Receiving In-Home Care

Information about COVID-19 Vaccine

Despite the pandemic, we are still here.
Click below to see how you’ve helped us continue to serve.

Program and Service Updates

As we respond to the Coronavirus pandemic, Senior Services is committed to keeping you informed about the latest changes to our services, programs, and operations. Please check here for the latest updates and adjustments.

Operational Updates and Current Status of Programs
January 5, 2021

Senior Services’ Shorefair and Melrose (Williams Center) locations remain closed to the public and visitors without a prior appointment. Staff is working remotely, and we continue to maintain regular on-site hours throughout the week for them to complete in-person work as needed. If you are trying to reach a staff person at our agency the best way is through email or by leaving a message through their direct line or with our front desk. Messages are checked and responded to regularly throughout each business day.

Volunteer Recruitment Update

A few administrative volunteers and Meals-on-Wheels volunteers have returned to service. In anticipation of returning to a daily, hot meal delivery in the coming months we are also beginning to recruit for new Meals-on-Wheels volunteers. Click here for more information.

Program Status

  • Meals-on-Wheels – continues to deliver a weekly 5-pack of frozen meals to all participants with volunteers and staff making regular check-in calls to each person being served. Assessments and re-assessments for this program are currently being conducted by phone.
  • Senior Lunch – sites remain closed. Site managers continue regular phone calls to participants and we are able to offer frozen and shelf-stable meals to participants as needed. Assessments and re-assessments for this program are currently being conducted by phone.
  • Williams Adult Day Center – The Williams Center remains closed to participants and volunteers. Staff is making daily phone calls to participants to check on them and help address unmet needs. In-home respite support, meals, activity packets, and other essential items are being provided to families enrolled at the Williams Center as needed. Virtual support groups are available for caregivers.
  • Home Care – The Home Care program continues to operate as normal. CNA’s and nurses entering homes have implemented a variety of safety protocols to keep themselves and the families we serve safe.
  • Help Line – The Help Line program continues to operate as normal. Our Aging Resource Specialists remain available to help connect the community to resources and information as needed. Please call 336-724-2040 or email to be connected with a staff member.
  • Elder Care Choices – The Elder Care Choices benefit remains available to meet the needs of caregivers working at contracting companies. If your company is enrolled in the Elder Care Choices benefit with Senior Services please visit the Elder Care Choices website for information about how to contact a Counselor. If your company has an interest in learning more about how to access this benefit that can be found on the website as well.
  • Living-at-Home – Case managers in the Living-at-Home program continue to be available to participants in the program. Many visits and check-in’s are being conducted remotely and by telephone.
  • Aging with Purpose – In-person volunteer activities remain suspended. Volunteers are being matched by phone and making regular social connections with participants in the program.


Senior Services Will Distribute Masks to Participants
Service Update – April 28, 2020

Senior Services will begin delivering masks to program participants this week as part of the Mask the City initiative. Partners across the community are joining the effort to provide masks for seniors and residents with limited income to help them comply with CDC recommendations. The project is asking people to wear masks for the next 40 days when they leave their homes or when it is difficult to maintain social distancing.

Williams Adult Day Center
Service Update – April 6, 2020

After careful consideration, we have made the very difficult decision to suspend operations at the Williams Adult Day Center. The Center’s last day operating for participants was Monday, April 6. While staff has been taking every protocol and precaution to keep themselves and participants safe, we’ve reached a point where it is safest for all parties to discontinue service at this time.  As always, we remain committed to continuing to serve and support families who depend on the Williams Center and we are making some adjustments to ensure we are still as available as possible to support the needs of participants and their families during this time:

  1. Virtual support groups are being led by volunteer Ann Hiatt and are available twice per week for family caregivers.
  2. Staff is individually consulting with families who may need in-home support while the Center is closed.
  3. Staff will maintain regular phone calls to participants/families to check on them throughout the closure. We will work to meet unmet needs and keep families connected to resources as we are able.

Please call 336-724-2155 for more information about the Williams Center.

Thank you for working with us to do all we can to help limit the spread of this infection.

Senior Services Shorefair Office
Operations Update – March 30, 2020

Effective Monday, March 30; Senior Services’ Shorefair office will be closed to the public. Staff members will work remotely until further notice; with limited on-site hours available for staff needing to complete essential functions that cannot be done from home. As always, our office staff are equipped to respond to phone calls, emails, and inquiries for assistance – and prepared to continue to support and provide vital services to participants in our programs.  The Williams Adult Day Center and Home Care programs are continuing to operate on a normal schedule with enhanced safety protocols. Remember, to visit this page often for the latest updates on changes to services and programs including Meals-on-Wheels and Senior Lunch. Lastly, to those who have inquired about ways to help, thank you! Please note we will be available to accept donations of shelf-stable food on Mondays, between 11:00 am and 2:00 pm. Please drop them at the Meals-on-Wheels entrance at the back of our building, under the portico.  Stay safe, stay healthy!

Service Update – March 23, 2020

Senior Services is making adjustments to the way we deliver services to ensure we are keeping the seniors we serve, volunteers, and staff safe. In an effort to reduce exposure to the COVID-19 virus Senior Services will suspend daily hot meal deliveries after this Friday, March 27 and instead transition to delivering a 5-pack of frozen meals to Meals-on-Wheels participants once a week until further notice. Staff and volunteers will continue to check in with participants regularly, via telephone, during this weekly delivery protocol.

Senior Lunch
Service Update – March 16, 2020

Senior Services has suspended the Senior Lunch (group nutrition) program until further notice. Seniors who attended one of the four nutrition sites during the week, will receive regular check-in phone calls from staff. We will work with participants as best we can to ensure nutritional needs are met during this time.

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