Welcome! The Senior Services Help Line is part of our Aging Resources Department and provides information and referrals to Forsyth County residents who are 60 years of age or older and/or their caregivers.
Our team is made up of qualified Aging Resource Specialists who are also available to support professionals who refer older adults in need of assistance through Help Line. We attempt to work as efficiently and effectively as possible in processing the information and referral requests received. You can help with this effort by carefully assessing your client/patient to determine all their potential service needs prior to completing the online “request for help form.” We use Senior Services’ Community Resource Connection (CRC) database to electronically make referrals to the community partners within our network, allowing for a more seamless process for our callers and/or your clients/patients.
Two Ways to Use the Help Line Resource
Information and Resource Lists
Receive information and referral lists that relate to many of the available community resources, like:
- Understanding eligibility and coverage for public programs such as Medicare and Medicaid;
- Identifying resources that will help with the challenges of being a caregiver; and
- Providing additional options to transportation, socialization, housing, long-term facilities, in-home services, etc.
Depending on your preference, Help Line is able to either send the requested information and referral lists directly to you or directly to your patient/client.
Make a Referral
Connect your client(s)/patients directly to our community partners using our referral platform. Please make sure that your client/patients need the service(s) you are requesting and have given you permission to make a referral on their behalf.
If you request specific referrals be made on behalf of your client/patient, Help Line will have the providers (organizations providing services) follow up with you or the person in need of service(s). Some providers have limited grant funding to assist individuals who are unable to pay for services. Persons using these funds are encouraged to share in the cost of the service; however, no one is denied service due to an inability to contribute.
Please note that Help Line staff will not contact your client/patient directly. We will reach out to you (the referrer) if further information is needed.
Special Note About Meals-on-Wheels and waiting lists: Please keep in mind that Help Line does the initial screening for the Senior Services Meals-on-Wheels Program. However, we do not maintain the waiting list for this program and do not have access to your client/patient’s status once the referral has been transferred to our Meals-on-Wheels program. Follow up inquiries should be made directly to Meals-on-Wheels at 336-725-0907. Please remember, we also do not maintain or have access to the waiting lists for any other services where your client/patient may be referred.
Complete Information and Referral Form